Volunteers
Volunteers
Making a Difference
Volunteers are an essential part of the PGA TOUR Champions American Family Insurance Championship held each year in Madison, Wisconsin. Volunteers can serve in many roles during tournament week to make our event run smoothly for players, fans and the community. See below for more information.
To volunteer for the 2025 American Family Insurance Championship, visit our Volunteer Signup Page.
Volunteer Guide
Volunteer Guide
Volunteers can find useful information in this guide to assist with their volunteer roles and experiences. Coming May 2025!
Volunteer Roles
Volunteer Overview
Volunteer opportunities are available during tournament week. Volunteers are required to work at least one shift during tournament week. Shifts are generally six to 10 hours (varies by committee). Volunteers must be 16 years old by May 1, 2025.
Registration process:
- During registration, prospective volunteers will indicate which roles they are interested in on their registration form. We will do our best to accommodate you on one of your preferred committees.
- Volunteers are assigned to a variety of committees, performing the many tasks required to conduct a PGA TOUR Champions event.
- Once you have been assigned a committee, you will receive an email with further information that will be followed up by a direct communication from your committee chair.
Please note: Many roles require volunteers to be able to stand or walk for long periods of time in all weather conditions. If you are unable to stand or walk for long periods of time, we would recommend shuttle driver or volunteer check-in positions.
Volunteer Committees and Roles
Airport Transportation
Help stage vehicles the Friday before the event. Assist in distributing vehicles when players arrive and collecting them when they leave.
Shift days: Sunday prior to tournament through Tuesday tournament week; and then Sunday end of tournament through Monday post-tournament.
There may be down time during your shift.
Evening shifts may end as late as 11:00 p.m.
Bleacher Guest Services
Manage the public bleachers, assist in crowd control, movement during play, standing and seat availability.
Shift days: Friday, Saturday and Sunday
Caddie Hospitality
Handle caddie registration, distribution and collection of caddie bibs and provide information as needed. Volunteers on this committee will not serve as caddies during the tournament. (No autographs)
Shift days: Monday through Sunday
Cart Distribution
Control inventory and distribution of golf carts to authorized personnel and players. Also, assist with any cart issues that arise throughout the day. A valid driver’s license is required.
Shift days: Monday through Sunday
Corporate Hospitality Daily Setup
Help ensure Hospitality area is set up to receive guests and staff areas for early arrivals. Then transition to manning the Corporate Hospitality check-in areas.
Shift days: Friday through Sunday
Corporate Hospitality / Concierge
Ensure tournament guests have proper credentials to enter various restricted areas and act as a liaison and host to corporate clients in various hospitality areas. May also include driving a multi-passenger cart shuttle (valid driver’s license required). May require extensive standing at times.
Shift days: Friday, Saturday and Sunday
Disability Shuttle
Assist with shuttles to the golf course. Provide assistance to those spectators whose physical limitations prevent them from accessing the tournament course. A valid driver’s license is required.
Shift days: Friday through Sunday
Driving Distance
Responsible for measuring and recording shot data using survey grade lasers and a palm device. This information is then communicated to various parties throughout the golf course. Must work all three days. Maximum of 16 volunteers for this role.
Shift days: Friday, Saturday and Sunday
Evacuation / Marshal Transport Committee
This committee is new. You must be able to work Friday through Sunday. You will be assigned as a lead for evacuation. When not needed for evacuation, you will assist in getting marshals to their holes and bringing them in and then marshal on your assigned evacuation hole.
Shift days: Friday through Sunday
Guest Services
Assist with Will Call, scan tickets/credentials at admissions gates, guest information questions, and promotional give-a-ways. Provide information and assistance to tournament spectators.
Shift days: Friday, Saturday and Sunday
Lunch Committee
Monitor lunch tickets, work with caterer to make sure food is restocked throughout lunch time and assist with packing lunches for on-course volunteers.
Shift days: Friday, Saturday and Sunday
Marshals
Serve as a marshal to ensure players are not disturbed during play and enforce crowd control and golf etiquette among spectators. The marshal position usually involves a great deal of standing and/or walking, which may be in the sun.
Evacuation duties will also be included, which entails assisting in evacuating players, volunteers and spectators from the course due to weather or other emergencies.
Shift days: Wednesday through Sunday; Wednesday and Thursday have two shifts per day; Friday, Saturday and Sunday are full-day shifts.
On Course Services / Refreshments
Stock and deliver on-course refreshments to tee boxes and other locations as necessary. Deliver other tournament related items as needed. May require heavy lifting. A valid driver’s license is required.
Shift days: Sunday to Sunday
Morning shifts may begin as early as 5:30 a.m.
General Shuttle
Volunteers will assist with golf cart shuttles and transportation on course. This may include caddies, volunteers and occasionally players. Responsible for transporting to/from specific areas determined by the Rules Officials. A valid driver’s license is required.
Note: Players will have access to their own carts in 2025.
Shift days: Monday through Sunday
Practice Areas
Manage the operation of the practice range and all other practice areas, which include Short Game, Putting Area and Driving Range. Duties include, but not limited to, distributing range balls by brand and placing the appropriate nameplate to identify each player. (NO Autographs permitted while working.)
Shift days: Sunday, start of Tournament-Sunday, end of Tournament
Pro-Am Bag Drop Services
Responsible for removing golf bags from vehicles and carrying to golf carts/valet. Must be able to lift and carry 30 lbs.+.
Shift days: Monday, Wednesday and Thursday
Morning shifts may begin as early as 5:30 a.m.
Pro-Am
Responsible for managing the operation of the Pro-Am Tournament. Duties include gift bag assembly and distribution, registration of amateur players, shuttles to practice areas, and various duties as needed. There may be down time during your shift.
Shift days: Monday, Wednesday and Thursday
Morning shifts may begin as early as 5:30 a.m.
Pro-Am Shuttle
Transport Pro-Am participants and special events guests in golf carts on Monday, Wednesday and Thursday. A valid driver’s license is required.
Shift days: Wednesday through Sunday
Standard Bearers
Responsible for carrying a two-sided scoring standard, which is a portable status board and for posting player scores to the standard; involves walking 18 holes. To carry a Standard on Championship Sunday, you must volunteer a minimum of two days. (50 positions)
Shift days: Friday, Saturday and Sunday
Standard Pickup
Volunteers to assist with putting standards together and retrieving at the end of play each day.
Shift days: Friday through Sunday
Television
Assist the Golf Channel in updating scoring information for TV coverage. Must work all three competition days (Friday-Sunday); 12 positions available. You will need a code to sign up for this position. There is extensive walking of the golf course.
Shift days: Friday, Saturday and Sunday
Transportation
Receive, inventory and control issuance of courtesy cars. Meet players, officials and designated guests at airport and assist them with their transportation needs. Drive shuttle vehicles between hotels and course for players, family members, officials and designated guests. Must be over 25 years of age and have a valid driver’s license. Please note there may be downtime during your shift
Shift days: Sunday before tournament week to Monday following the tournament
Morning shifts may begin as early as 5:30 a.m.
Evening shifts may end as late as 11:00 p.m.
Volunteer Headquarters
Responsible for the operation of the volunteer headquarters facility during tournament week. Operations include checking in volunteers for each shift and assisting with meal/beverage preparation and lunch ticket collection.
Shift days: Monday through Sunday
Morning shifts may begin as early as 5:30 a.m.
Volunteer Party Setup
To assist with set up for Volunteer Party on Sunday after play. Duties include making sure food and beverage areas are set up.
Shift days: Sunday at end of Tournament
Walking Scorers
Record accurate hole-by-hole information for each player in the group and transmit this information to Scoring Central via handheld computers. Must have thorough knowledge of golf, be comfortable working with handheld computer and be able to walk 18 holes regardless of weather conditions. A total of 75 positions are available.
Shift days: Wednesday through Sunday
NOTE CHANGE: You must work a Wednesday or Thursday to work a Friday-Sunday. If you cancel your Wednesday or Thursday shift, you will also lose your Friday–Sunday assignment.
1a. Morning shifts may begin as early as 5:30 a.m.
1b. Evening shifts may end as late as 11:00 p.m.
Volunteer benefits
VOLUNTEER PACKAGE
Volunteers get many perks for their $80 registration fee.
Benefits Include
Official Tournament Uniform
Shirt, jacket and choice of unisex cap, visor or bucket hat
Commemorative Tournament Lapel Pin
Tournament Drawstring Backpack
Volunteer Credential and Lanyard
Valid all week
Volunteer Parking Pass
Valid all week. Volunteers will have a designated parking lot and be shuttled to volunteer headquarters at the tournament entrance.
Guest Tickets
New in 2025! Two complimentary tickets to each day of competition (Friday, Saturday and Sunday) for volunteers to use as they wish.
Meal or box lunch provided each day volunteered
Volunteer timeline
IMPORTANT VOLUNTEER DATES
Fall
Volunteer registration opens
Volunteers are encouraged to register early as some volunteer committees fill up fast.
To volunteer for the 2025 American Family Insurance Championship, visit our Volunteer Signup Page.
April
Volunteer schedules distributed
Volunteers will receive an email with their shift assignments.
May
Volunteer Uniform distribution
Volunteer uniform distribution occurs on two separate days in May, one weekday and one weekend day.
Volunteer training
Volunteer training is provided for volunteers based on specific committees/roles. Training dates and locations will be provided.
Last day of the tournament
Volunteer celebration
Volunteers are all invited to Volunteer Headquarters after the tournament’s conclusion for a volunteer celebration.
Questions about volunteering?
Contact Volunteer Coordinator, Gail Perla at [email protected]